Return and Refund Policy – Buy it Pronto

At Buy it Pronto, we strive to ensure every product reaches you in perfect condition. If you’re not fully satisfied, we’re here to help with a simple return and refund process.

Return Eligibility

  • Returns must be initiated within 10 working days of receiving the product.

  • Products must be unused, in their original packaging, and in resalable condition.

  • A valid proof of purchase (order number or invoice) is required for all returns.

In Case of Wrong or Damaged Product

  • If you receive the wrong item or a damaged product, you must submit an unboxing video clearly showing:

    • The parcel being opened

    • The incorrect or damaged item received

  • Without this video evidence, return or exchange requests for wrong items will not be accepted.

Refund Timeline

  • Once we receive and inspect your returned item, we will notify you of the status.

  • Approved refunds will be processed within 10 working days.

  • In special cases (e.g., high-value items or further verification), the refund process may take up to 20 working days.

How to Initiate a Return

  1. Contact us at [support@buyitpronto.com] with your order details and reason for return.

  2. If applicable, include the required unboxing video.

  3. We’ll provide return instructions and shipping information.

  4. Send the item back using a trackable shipping method.

Shipping Costs

  • Return shipping is at the customer’s expense unless the return is due to our error (e.g., wrong or defective item).

Exchange Policy

  • If approved, incorrect or defective items will be replaced at no additional cost once we receive the returned item and video proof.

Note: Buy it Pronto only deals in physical products. We do not accept returns for digital goods or services.

For any help, feel free to reach out to our customer support. We’re here to assist you every step of the way.